Frequently Asked Questions
Yours Custom Shoes is a footwear brand that aims to offer you the opportunity to be the designer of your own shoes, allowing you to create something unique and exclusive.
In a meeting with our designer, we will discuss the realization of the envisioned project, explaining all the processes that lead to the development and production of the sample in question. You will closely follow the entire process and make all decisions regarding the choice of materials and components.
The entire process, including creation, development, and production, has a maximum timeframe of 3 months, depending on the complexity of the final product.
The price is under budgeting as it will depend on the complexity of the model and all materials to be used.
It is intended for all women who want to feel unique and have an equally unique experience.
If the estimate is accepted, the customer pays 25% of the total amount. The remaining 75% is paid at the time of shipping.
No, we do not offer exchanges or returns.
Any shipment or collection of defective items is the responsibility of Yours. Yours has the power to decide whether to repair the item or make a new one. If you wish to keep the defective item and have Yours produce a new one, you only need to pay an additional 25% of the total agreed amount.
In case of an ill-fitting size, the responsibility for shipping the item lies with the customer. If you wish to keep the item with the wrong size and have Yours produce a new one, you only need to pay an additional 25% of the total agreed amount.
If you want to cancel the order within the 3-month production period, you will lose the entire amount already paid.